What payment methods do you accept?
We currently only accept PayPal for all purchases. This ensures a secure and convenient checkout process. Other forms of payment, such as credit cards, bank transfers, or cash on delivery, are not supported at this time.
Is my order information secure?
We take your privacy and security seriously. All transactions are protected using SSL encryption to safeguard your personal information during checkout. No payment details are stored on our servers.
Can I cancel or change my order after placing it?
Orders are processed quickly. If you need to cancel or modify an order, please contact us immediately. If the order has already been authorized, we will issue a refund via PayPal when possible.
How long does shipping take?
Orders are typically processed and shipped within 24 hours. Once shipped, you will receive a tracking number by email. Delivery time depends on your location within the U.S., but we aim to provide fast and reliable service.
Can I apply more than one discount code?
Discount codes and promotional offers cannot be combined, unless clearly stated otherwise.
Do I need to create an account to order?
No account is required. You can check out as a guest. However, registering allows for faster checkout, easy access to order history, and updates on new water cup styles or special offers.
How do I track my order?
After your order ships, a confirmation email with tracking information will be sent to you. You can follow the link to view your shipment’s progress.
What should I do if I receive the wrong or damaged item?
If your package arrives with a damaged or incorrect item, please email us at [email protected] with your order number and a photo of the issue. We’ll take care of it promptly.
Do you ship outside the United States?
At this time, we only ship within the U.S. We do not offer international shipping.
How can I reach customer service?
For any questions or concerns, please contact us by email at [email protected]. Our support hours are Monday to Sunday, from 10 a.m. to 5 p.m. EST.